Earn More Tips on Your Very Next Shift...even if Youre a Bad Waiter

based on 25+ years of experience, i detail proven tactics to make any customer feel special, feel as if their enjoyment is your primary concern. this is the essence of the "wow" customer service that we all are told to provide...but never actually taught how to do. isn't it about time we change that? this book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests. this easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company.