Eba:itsm

before we can address itsm, or it service management related challenges, we have to start by defining itsm properly because it can mean different things to different people. in the simplest way, itsm refers to a vital process for infrastructure and operations organizations to manage the way in which it services are delivered to (and optimized for) end users. most it organizations face two types of challenges in it service management, the business challenges prompting them to evaluate or replace itsm tools, and the challenge in choice and with effective implementation of itsm. we won’t address the business challenges here in detail as you’ve most likely heard them many times before. they range from overburdened and reactive it, ambiguity about it’s business value, to overspend on it hardware and software and demanding end users. but what about the challenge of choice? according to gartner’s most recent count there are more than 450 vendor solutions out there and they differ widely in te