Edify

edify is a cloud-based company that offers both a prepackaged products for customer support and office communications and rest apis for development. we also embed machine learning and natural language processing for continuous analysis and insights. our platform integrates salesforce and zendesk and supports bringing your own telecommunication. our goal is to provide all bcaas functionality through our platform. you get all of your communication channels in one platform with one vendor. it’s also designed to allow you to consume it at whatever pace makes sense for your company... ie start with voice add channel later, or start with workflows (our ivr) and add contact center later.