Iqrc, Inc.

iqrc (international quality & reliability consultants) is an innovative training and consulting corporation established in 1988. in today's demanding and competitive world, total quality management is essential, not only for success, but for survival. it means more than meeting product "specs" or delivering a "good" service. it is the organization-wide focus on continual improvement of all processes, products and services to satisfy customer expectations. this quality focused approach requires fundamental changes within the organization on how people think, work and interact with each other, with their suppliers, and with their customers - both inside and outside of the company. the old approach of responding to specific problems by "putting out fires," has to be changed to a new attitude. a new focus concentrating on problem prevention requires different behavioral skills. these skills are absolutely essential to make quality prevail every day, in every interaction, in every process,