Isibindi

isibindi is a strategy consultancy that closes the gap between your brand promise and customer experience. we believe that to succeed in today’s experience economy, companies have to deliver consistent, positive, and memorable experiences during every interaction with their customers. for most businesses, however, closing the gap between what they promise and what they deliver remains a challenge. this is mainly due to a lack of alignment between their revenue drivers, internal operations, brand and culture, leading to inauthentic and disjointed customer experiences. by bringing these elements into alignment, we help build more resilient, sustainable, and responsive businesses. our strategic methodology helps companies unpack and understand the gap between what they promise and what their customers experience in order to deliver consistent, positive, and memorable experiences at every point of interaction along the journey. this process will lead to greater efficiency and revenue g