Izan

izan is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. we are driven by the excitement of providing services that change lives. we embrace new ways of doing things, make decisions quickly, and are not afraid to fail. we have the scope and capabilities of a large company, and the spirit and heart of a small one. together, we research and develop new thinking about service on behalf of our customers: shoppers, sellers, content creators, and developers around the country. our mission is to be county's most customer-centric company. our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. you'll also hear us say that at izan, it's always "day 1."​ what do we mean? that our approach remains the same as it was on izan's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.