James William Martin

james william martin is a business process improvement professional in the greater boston area with experience leading initiatives from concept to implementation. over the past 30 years, worked to identify competitive advantages with stakeholders across functional teams (finance, product group, supply chain, sales, marketing, it, hr). typical improvement strategies include value flow analysis, lean thinking, six sigma as well as other process and product improvement methodologies. he led in person training and knowledge sharing with thousands of executives, deployment champions, master black belts, black belts, green belts and lean practitioners in diverse industries and applications. currently, working to integrate lean six sigma methods within a total customer experience (tce) framework supported by big data analytics, customer listening posts and end-to-end dashboard initiatives for process improvement.