Jm Solutions CRM Consulting

communication. education. implementation. these are the steps to craft a better customer journey. as a crm strategist, i align internal processes to help deliver an unparalleled customer experience. communication: i work cross-functionally, listening to teams to identify what each needs to succeed. then, we coordinate requirements to frame out a unified strategy. education: i prioritize teams’ needs and plan development strategies. i research and identify the tools that will enable teams to meet their objectives. implementation: backed by research, i shape the customer experience. then, i build it out with cloud-based products like salesforce.com and apttus cpq. with technical expertise, ingenuity, and a customer-centric approach, i launch businesses to revitalized competitive positions. my specialties include: crm strategy development ● project management ● business process improvement ● team building ● digital-based leadership ● cloud-based crm solutions ● oracle crm on demand ●