Joe Crites

i have held technical and management positions in various industries over the last 30+ years, throughout my career, i have delivered components, systems, or services that must safisfy exacting standards of quality and reliability. i am convinced that effective communication (verbal and written) is vital to meeting such goals. during the last 10 years, i witnessed first hand how communication can influence product performance, both for native and non-native english speakers. in this same period, technical communications has witnessed significant advances, with the move to topic based authoring, and the development of new tools and standards, such as dita. but the characteristics of good technical communication have not changed. user centered content, straightforward structure, and clear writing style are as important as ever in the creation of good documentation. simply relying on new tools is not enough. it is how you use the tools that matters. taken all together, i can support high t