Jordanian Ombudsman Bureau

the ombudsman bureau investigates complaints regarding any decisions, recommendations, procedures or actions or omissions thereof of the public administration or its employees. no complaint against the public administration shall be accepted if it is still possible to challenge it before any administrative or judicial body or if its subject is under review before any judicial body or a judicial ruling was issued pertaining it, and issue recommendations to simplify administrative procedures in order to enable citizens to benefit from services provided by the public administration with efficiently and ease. the president of the bureau can also at his own initiative, review any matter related to any decision, measure or practice of the public administration, and send his recommendations concerning such matter to the relevant administration, and include them in the annual report. according to the law, the president is the only person who has the authority to accept or reject the complaint.