Kalicustomer

measure, analyse and improve your customer experience in agencies, stores, websites and customer services. listen to the actual voice of the customer, analyse your strengths and engage your teams to increase revenue and roi. our conviction: a simple and entertaining tool allows you to share easily point of sale results with the board of directors and only focus on plans of action. 1. customer feedback: - short surveys (response rates up to 30%) - dynamic questionnaires (email, sms, qr codes) - immediate or delayed feedback: analyse customer experience at each step of the customer journey - collect data on your whole network 24/7 - an indicator suited to your needs: nps©, csat, ces - the true voice of the customer: free expression of your customers - responsive questionnaires (that adapt to all devices) - non-buyer surveys - product reviews - drive your network globally 2. text analytics: - synthesize continuously thousands of customer comments with our semantic analysis engine - priori