omnicloud.be

at omnicloud.be, we focus on streamlining your omnichannel support strategy in salesforce. in many companies it is the support team that has the most contact moments with customers. while customers - or people in general - used to call, this has changed over the years. also customer support changes from phone and e-mail to all sorts of channels. all channels that your customers want to use to get in touch with your company are potential channels that you may want to use as well. salesforce has a lot of out-of-the-box functionalities to ensure support via e-mail, web, chat, facebook, twitter, etc. but there’s no out-of-the-box telephony support. for inbound and outbound calls, you want to integrate your existing telephony platform, you may want to go for a cloud contact center solution, or yet something else. the right solution may be different on your specific requirements. that’s what we assist you with, selecting and implementing the right solution ensuring the best omnichannel solut