Q4it

delivering accredited itil courses - foundation, intermediate, expert level - including certification exams (accredited training organization - accredited by exin) providing consultancy related to itil, iso 20000, iso 31000, service catalogue, it reporting, slm, event management, it audits, it quality assesments. it skills assessment and management - using sfia framework. benchmarking it quality using comprehensive, repeatable method - it quality index. it quality index provides clear, management accepted way of benchmarking quality of it departments. identification of improvement opportunities in managing it. great tool to bridge top management and it management communication. accredited it quality experts (aitqe) for it quality benchmarking using it quality index framework. founder of service delivery forum international - sdfi.eu - organized annualy in brno, czech republic on the biggest exhibition center in cze. regular public / onsite workshops, seminars, customer meet