Qbian

as frontline branders, qbian assists companies in training their frontline staff to be brand ambassadors providing a differentiating branded customer experience. qbian does this in a holistic and systematic manner by: (1) analysing your company's training needs, context and constaints; (2) aligning your company's brand values with the competencies (i.e. subject-matter knowledge, skills and attitudes) that should be possessed by your frontline staff; (3) setting the performance requirements, assessment methods and instruments that would be used to evaluate your frontline staff's performance; (4) developing and delivering the necessary tools to fulfill the identified objectives; and (5) evaluating the applied learning to check the effectiveness of acquired learning. we believe that your touchpoints are the most important point of interaction between your brand and your customers. this is where our team of instructional designers, developers, master trainers, project managers and training