QCX Marketing Limited

qcx marketing helps organises use customer experience to gain competitive advantage. most businesses have a reasonable understanding of customer perception (i.e. customer feedback), but little or no idea about customer expectation (what they really want). as a result, businesses often under-deliver on critical issues (e.g. speedy response times) and/or over-deliver on unimportant issues (e.g. smart office buildings). our unique methodology begins by identifying those service issues along the entire customer journey. from these 'moments of truth' you will be able to identify where to invest effort and resource to improve your operations. investing in cx enables you to increase your profitability by improving acquisition, retention and referral.