Quality Connex

quality connex is an organisation that transforms the way businesses connect to their customers. we achieve this in ways such as; * collaborative communication technologies (voice, email, web chat, video, social media, call recording) * consulting and strategy service * quality assessment solutions (customer/member insights and analytics) we value our customers business, values and work closely with them as if we were an extension of their operation. customer experience is at the forefront in all the solutions that we deliver. we believe, a better agent experience leads to better customer experience. by utilising the products and services we offer, quality connex creates a working environment where the agent is able to communicate through all channels, adhere to compliance recording whilst having the business systems such as crm integrated to provide an effective engagement end to end. quality connex brings together conceptual knowledge and industry specific experience to resolve our c