Quality Expectations

the costs of not implementing adequate quality control, quality assurance, and inspection at their proper times are often hidden in the future. immediate expenditures are easily observed in spreadsheets, but the challenge is understanding how today’s decisions will affect the useful and safe life of equipment and products. there is a myriad of reasons for this. often, personnel who were key to a particular project or product move on or retire, leaving a knowledge vacuum. in event of a failure, the understanding of what led to the problem left with them. other times, it’s simply a lack of investigation. as interesting as the forensic process can be, failures always cost some party money. worse are injuries or death. risk cannot be eliminated. it is not possible to anticipate with certainty all factors that might cause costly failures. quality expectations works with its clients to understand and manage risk.