Quality Improvement Australia

quality improvement australia focuses on providing independent assessments of hotels, restaurants and businesses related to the travel industry through consumer audits (“mystery guest”). the audits provide managers with an objective review of their standards of service and facilities as perceived by guests/customers. they are carried out anonymously and at random times so as to provide a realistic assessment of the performance of the business. the information offered acts as a critical management, monitoring or training tool as it provides managers with objective information of the customer’s actual experience. our goal is to help our clients increase their customers' satisfaction by closing the gap between ehat our clients set as their standards of service and what their customers actually experience. we pinpoint areas for improvement, highlight excellent service encounters and idientify missed sales opportunities. the audits measure and track performance, can be used for staff traini