Quality Reviewed Calls, LLC

quality reviewed calls is an american based company with over 15 years of experience in the telecommunication industry specializing in quality assurance and quality control. we monitor recordings and chat logs based on our individual client’s specifications, providing managers and team leads with the necessary training tools to improve agent performance and increase sale conversion rates. records can be uploaded daily via a secure ftp, automatically retrieved by qrc and uploaded to our platform, or we can work directly on your platform creating live time results. our detailed reports are fully customizable and results are most often delivered the same day but are guaranteed within 24 hours of receipt. we believe communication is the key to any successful business, qrc staff members are always available to speak with via telephone, email and skype, as well as participate in calibration meetings as often as needed to ensure consistency and discuss future goals.