Quality Service Solutions, LLC

quality service solutions for today’s customer service challenges. at the qss group, we help you put "quality" back into everything you do in your contact center. from developing the people in your organization, to refining your processes to better meet the needs of your customers to helping you leverage your technology to get the best return on your investment. our consultants are customer service experts that provide expert analysis and actionable solutions to organizations to help make improvements in areas such as: • customer satisfaction • quality monitoring and coaching • workforce management • call routing • contact center design • employee retention • recruiting and hiring • training & development • performance management and reporting