Quantum Results Corporation

customer satisfaction and loyalty every organization has its own definition of success. however, most agree that success is related to the ability to achieve their goals (financial, business performance, market position, etc.) in an environment of rapid internal and external changes, three major factors are crucial to achieving your goals: • professional development • continuous market and customer opinion research • organizational efficiency focused on results these three factors are frequently underestimated due to their complexity. another reason might simply be that they go unnoticed. this can be compared to the submerged part of an iceberg. you don’t see it until it’s too late and you crash right into it. make sure your business doesn’t crash into faulty customer service. it is important for a business to avoid these pitfalls. remember: focus on your customer!!!!