SBW Research & Development Pvt. LTD

sbw offers knowledge driven skills enhancement program designed to improve the productivity of call-center training delivery workforce. offers training resource development program to ensure maximum utilization and good returns on training investments. today, training & development as a corporate function needs a careful examination. one of the biggest training function challenges is to manage and deploy training. may be trainers are doing the best job in the world with available resources; but whether or not employees apply training largely depends on the content quality, methodology, and applicability. what exactly are we teaching! how are we teaching! and most importantly, its applicability. if it is not easily applicable employees will go back to their old ways of doing things. call center agents fail to reflect any improvement, which questions the content worth of the program followed by call centers in india. the industry has failed to develop a reliable training solution to meet