SCSK Serviceware

■overview 　◆business process outsourcing(bpo) centered on contact center services. 　◆established as a serviceware corporation in 1983. ■service menu 　 　◆contact center 　　various communication services which connect clients and customers 　　※inbound 　　　・order reception service 　　　・reservation reception service 　　　・customer support 　　　・technical support 　　　・technical consultation & receiving repair orders 　　　・recall support 　　※outbound 　　　・sales 　　　・sourcing new clients 　　　・arrange sales appointments 　　　・communication calls 　　　・follow-up calls & thank you calls 　　　・retention calls (customer retention & churn prevention) 　　※contact center management 　　　・operational research & analysis 　　　・voice of customers (voc) analysis 　　　・call log analysismonitoring 　　　・motivation research 　　　・call center physical examination 　　　・agent faqs maintenance & management servicetraining support 　◆digital communication 　　provides optimal communication methods utilizing digital channels 　　 　　　・sales chat