Irssm

the international research symposium in service management was initiated in 2010 as part of the service education, research and innovation (seri) initiative. it is an annual symposium, hosted successively by different universities around the world. the symposium aims to promote research and publications among service researchers by providing a unique platform through which they can network with researchers from both their own countries and researchers internationally. the irssm symposium and its activities are generously supported by various research centres and universities from around the world, such as the center for service research, karlstad university, sweden; university of queensland, australia; queensland university of technology, australia; radboud university, the netherlands; cornell university, usa; and st john’s university, usa. each symposium hosts between 80 and 120 participants from 25-26 countries. we aim to ensure: papers presented at the irssm symposium are further