Jaquie Scammell

i believe everyone has a purpose. when people in business know what their value is, they contribute to the higher purpose of the business. the more engaged and happy staff are in the workplace, the healthier a business. what i stand for: i cannot stand bad customer service. my eyes light up when i witness an employee connect with a customer, showing signs that they want to be there, they are in the moment and they believe in what they are selling. i am obsessed about systems and people. i believe a strong discipline of processes, procedures and operational processes give people in your business clarity, confidence and empower them to let their light shine. what i do: i run a business specialising in bringing the customer into the spotlight of business. i focus on getting results for the on floor leadership teams, whilst developing their emotional and social intelligence in engaging their teams to inspire customer loyalty. i challenge business leaders, owners and managers to see their b