Jerry Hurst Training & Consultancy

jerry hurst ba (hons) dip lib mclip. i am an experienced independent trainer and hands-on consultant. i work across the uk and ireland, with the libraries, information, culture, customer service, heritage, leisure and education sectors. i specialise in training, front-line delivery & 'hands-on' or strategic consultancy within these broad areas: advocacy in action; behaviour & conflict management; change management; creating inspirational libraries; cultural transformation; customer service, customer care & floor walking; dealing positively with change; managing, leading & supporting staff; partnership working; planning, leading, managing; presentation skills & public speaking; reader development, including reading groups; school class visits; school library self-evaluation; service planning, delivery & evaluation; service promotion; storytelling; team building; training-the-trainer; transformational leadership; whole-school reading for pleasure; working with young people.