DialPad Alternatives: Top 5 Picks in 2025

Finding the right phone system for your business can make all the difference, especially with so many tools available to streamline customer communication, enhance team collaboration, and improve data tracking.

Users encounter certain drawbacks which include the lack of a free trial period and reported difficulties in contacting customer support. Additionally, concerns have been raised about unclear license fees deducted and the absence of a robust call reporting system.

While Aircall is a popular option, it’s not the only choice on the market. In 2025, a number of strong alternatives are stepping up with new features that may better align with your business needs.

However, despite positioning itself as a contact center management solution suitable for small-sized businesses and enterprises, Dialpad falls short in crucial features.

This guide walks you through five top-rated Aircall alternatives that offer unique benefits. These alternatives cover a range of functionalities to support efficient and effective business communication.

1. Distrobird

Distrobird is a cloud-based sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

• Local phone number support in 103 countries.
• Unlimited inbound calls in the US and Canada.
• Hold music and customizable voicemail greetings.
• Team office hours and call recording data stored for 3-12 months.
• Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
• Queue callback and call barging for improved customer service.
• Do-not-contact (DNC) lists to adhere to regulatory requirements.
• Call previews and power dialers for effective outreach.
• Offers multi-channel communication for diverse outreach strategies.
• Automation of tasks to streamline workflow and increase efficiency.
• Various sales-focused features to enhance sales processes.
• Provides a customer-centric inbox for organized and effective communication.
• Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird pricing

• Free Plan: Free
• Startup: $8/month (shared inbox) or $25/month (sequences and voice)
• Growth: $50/month
• Enterprise: $75/month

2. RingCentral

RingCent is a cloud-based and AI-powered phone system designed for sales and support teams. It is a customer communication platform that allows businesses to connect with customers instantly, automate workflows, and coach their teams. It provides features like call tracking, voicemail transcription, and call recording.

RingCentral best features

• RingCentral allows you to easily scale up your phone system up or down as needed especially when dealing with fluctuating call volumes or remote workforces.
• It empowers you to manage calls efficiently with features like ACD, IVR, and voicemail transcription, boosting your customer service.
• RingCentral prioritizes secure and dependable business communications with robust security features.

RingCentral limitations

• The user interface can not be easily navigated.
• Inaccessible customer support.
• Continuous charge of fees even after canceling your account from the payment system.

RingCentral pricing

• Core: $20/month
• Advanced: $25/month
• Ultra: $35/month

3. 3cx

3CX is a cloud-based Communications system offering flexible calling options, built-in video conferencing, remote work functionality, a unified messaging platform, and user-friendly management tools which is more scalable, and cost-effective for growing businesses.

3cx best features

• It helps you consolidate your voice calls, video conferencing, chat, and voicemail into a single platform, boosting collaboration
• 3cx offers a user-friendly interface for simplified administration.
• It integrates with most VoIP providers and mobile apps, allowing your employees to use their preferred devices.

3cx limitations

• May be faced with system issues after upgrading
• On-premise deployment might require some technical knowledge to set up and maintain.
• Inaccessible customer service
• Complex pricing system e.g. fees are charged based on no of users

3cx pricing

• Free Plan: $0
• Small Business: $175/per 10 users
• Professional: $145/ per 10 users
• Enterprise: $180/ per 10 users

4. Nextiva

Nextiva is a cloud-based communication platform for seamless, personalized customer interaction across all channels. Nextiva is a great solution for businesses seeking an all-in-one communication platform.

Nextiva best features

• Nextiva offers 24/7 customer support via chat, phone, and email, ensuring that businesses receive timely support and assistance.
• It provides a unified communication platform, that integrates voice and video messaging, and collaboration tools into one easy-to-use interface.
• integrations with various CRM platforms.
• Team messaging and collaboration tools.

Nextiva limitations

• Live customer support could be better.
• Service is potentially less small business-friendly than competitors.
• It can be more complex to set up and manage.
• Nextiva, like other CRM platforms, relies heavily on a stable internet connection, and any disruption in internet connectivity can affect call quality and reliability.

Nextiva pricing

• Essential: $30.95/month
• Professional: $35.95/month
• Enterprise: $45.95/month

5. Aircall

Aircall is a customer, communication, and engagement platform, designed for sales and support teams. It focuses on improving customer interactions and has integrations with various CRMs and business tools.

Aircall best features

• It has a user-friendly interface, providing an easy setup and use.
• Aircall offers collaboration features such as call transfer and call notes, enabling teams to work together more effectively.
• It provides a comprehensive analysis tool, allowing businesses to make data-driven decisions.

Aircall limitations

• Frequent connectivity issues with inbound calls.
• Limited CRM integration.
• Lacks many reporting features found in similar apps.
• Some pricing plans may not offer enough customization features.

Aircall pricing

• Essential: $40/month
• Professional: $70/month
• Custom: Contact team for details

Which Cloud Contact Center is Right For You?

Finding the right DialPad alternative depends on your specific needs and budget.

Distrobird stands out as a comprehensive solution, offering an all-in-one platform for calls, emails, SMS, and integrations with popular CRMs and business tools.

Its features cater to both sales and customer support teams, with functionalities like multi-channel communication, automation, and a customer-centric inbox for streamlined workflows.

Whether you're a startup or an established business, Distrobird's scalable pricing plans make it a cost-effective choice. Create your free Distrobird account and see how it can transform your customer interactions!