Top 5 Nextiva Alternatives in 2025

While Nextiva has made a name for itself with its unified communication solutions, packed with VoIP, video conferencing, and CRM features, it might not be the perfect fit for every business.

For those seeking different functionalities, improved pricing, or specific integrations, there are several Nextiva alternatives in 2025 that bring fresh and tailored solutions to the table. Whether you’re a startup focused on affordability, a large enterprise looking for scalability, or simply in search of features better suited to your team’s workflow, exploring these alternatives can help you find the ideal match.

Nextiva is a great solution for businesses seeking an all-in-one communication platform however following the reviews made by customers, users encounter challenges with complex pricing and inflexible billing, poor customer support, complexities in setting up and maintenance, and the quality of meetings being disrupted by internet connectivity.

Seeking alternatives to Nextiva? Here are the five best options for 2025, each offering distinct features to enhance your business communication and support your team's goals.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

• Local phone number support in 103 countries.
• Unlimited inbound calls in the US and Canada.
• Hold music and customizable voicemail greetings.
• Team office hours and call recording data stored for 3-12 months.
• Simultaneous, round-robin, fixed order, and longest-idle time call and SMS routing.
• Queue callback and call barging for improved customer service.
• Do-not-contact (DNC) lists to adhere to regulatory requirements.
• Call previews and power dialers for effective outreach.
• Offers multi-channel communication for diverse outreach strategies.
• Automation of tasks to streamline workflow and increase efficiency.
• Various sales-focused features to enhance sales processes.
• Provides a customer-centric inbox for organized and effective communication.
• Enables businesses to streamline customer or prospect engagements for enhanced productivity.

Distrobird limitations

• The free plan is limited to 3 uses.
• Available only on the web; no mobile application.

Distrobird pricing

• Free Plan: Free
• Startup: $8/month (shared inbox) or $25/month (sequences and voice)
• Growth: $50/month
• Enterprise: $75/month

2. Zendesk

Zendesk is a cloud-based customer service platform that allows you to track and manage customer inquiries across various channels like email, phone calls, social media, and web forms all within a united platform. It is a communications solutions that enhance your customer service operations and increases your productivity.

Zendesk best features

• It provides a comprehensive solution for your business to centralize customer support operations, improve efficiency, and enhance customer satisfaction.
• Zendesk offers some CRM functionalities to help businesses manage customer data and personalize support experiences
• It empowers customers to find answers on their own with articles, FAQs, and how-to guides

Zendesk limitations

• Complex user interface
• Lack of optimal customer service interaction
• The platform lacks clear instructions for managing auto-renewal settings

Zendesk pricing

• Team: $69/month
• Growth: $115/month
• Professional: $149/month
• Enterprise: Talk to the sales team

3. Dialpad

Dialpad is an AI-powered communication platform that helps you build reliable customer relationships, and manage customer-centric tasks. It is a platform designed to boost the performance of the sales and marketing team with its sales outreach and customer service feature, which allows you to reach prospects and monitor customer satisfaction.

Dialpad best features

• Dialpad has seamless integration with popular CRM platforms like Salesforce and Zendesk, allowing you to build a streamlined workflow and enhance your productivity.
• Its open APIs allow users to build custom workflows for their team which makes it easy to customize the process of communication.
• Dialpad provides pre-built playbook templates based on well-known sales tactics that are tailored to the particular requirements of your company.

Dialpad limitations

• There are no free trial periods instead your account is charged with unstated license fees without any access to a customer representative to lay complaints
• Inaccessible Customer support
• Lacks an efficient call reporting system.

Dialpad pricing

• Integrated: $15/month
• Professional: $25/month
• Enterprise: Contact sales

4. Zoom

Zoom is a cloud-based communication that empowers you to collaborate seamlessly through a cloud-based platform with features like video conferencing, audio calls, screen sharing, chat, and even webinar hosting making communication and teamwork effortless.

Zoom best features

• It allows you to connect and collaborate with colleagues or clients, face-to-face through high-definition video calls and provides screen-sharing features
• Zoom gives you access to record meetings for future reference, training purposes, or to share with attendees who couldn't make it live
• Team messaging and collaboration tools.

Zoom limitations

• It is expensive to use
• Challenges in handling configurations
• There are no forms of integration with other platforms
• Issues tend to occur when trying to connect to the zoom platform with other users

Zoom pricing

• Basic: Free
• Professional: $14.99/month
• Business: $21.99/month
• Business Plus: Contact sales team

5. Ooma

Ooma is a communication solution specifically designed to provide businesses with cost-effective and feature-rich alternatives to traditional landline services. With Ooma, you can enjoy low international calling rates, virtual fax, virtual receptionist, and free local phone numbers. It offers standard business phone features that enable you to connect seamlessly with both customers and co-workers.

Ooma best features

• It allows you to make unlimited calls anywhere within the US
• Ooma offers clear communication with its high technology features that ensures quality calls
• It allows you to switch from a traditional landline with connectivity to the internet
• Provides features like multi-user videoconferencing and allows you record meetings to revisit later

Ooma limitations

• Poor customer service
• Continouos charge on account after canceling payment
• It relies on an internet connection for its functionalities
• Some pricing plans may not offer enough customization features.

Ooma pricing

• Essential: $19.95/month
• Professional: $24.95/month
• Professional Plus: $29.95/month

Final Thoughts

The alternatives to Nextiva highlighted here offer a variety of features that cater to diverse needs, ensuring that you can find a solution that aligns with your objectives and budget.

While Nextiva has its merits, the alternatives discussed here present valuable options that might better align with your organization’s specific needs and goals.

From intuitive interfaces to comprehensive features and scalable pricing plans, these platforms can provide the flexibility and functionality necessary to keep your team connected and productive in 2025. Take the time to explore these choices and find the perfect fit for your business.