Top 5 Salesforce Service Cloud Alternatives in 2025

Salesforce has made a name for itself when it comes to customer support services. It is a cloud-based customer service software that helps businesses by enabling customer support agents to efficiently handle customer inquiries, access relevant data, and deliver personalized and efficient support.

Salesforce offers various features such as an omni-channel support and routing feature, including phone, live chat, and social media. It also offers automation tools to help ease the load of repetitive tasks and a predictive analysis tool that provides users with AI-driven customer insights.

Salesforce pricing starts at $25/user/month for the Starter suite plan, $80/user/month for the Professional suite plan, $165/user/month for the Enterprise plan, $330/user/month for the Unlimited plan, and $500/user/month for the Einstein 1 service plan.

Despite Salesforce's wide range of features, user reviews from GetApp reveal the faulty user experience and describe the application as slow and expensive. There have also been complaints about how hard the application is to use and manage.

In this guide, we cover some factors to consider while choosing the right Salesforce alternative and detailed information on those alternatives.

Below is a list of five alternatives to Salesforce for customer support and operations. The software mentioned has shown to be effective in delivering customer support services for organizations and businesses.

1. Distrobird

Distrobird is a cloud-based customer and sales engagement platform, designed to streamline sales and manage customer interactions. It is an all-in-one platform managing phone calls, SMS communications, and emails, along with product features like web chats, shared team inbox, and automated campaigns.

It also integrates seamlessly with various popular CRM and business tools, notably HubSpot, Gmail, Stripe, Microsoft Outlook, Twilio, Zapier, Clearbit, Zoho, Telnyx, Salesforce and NGP VAN.

Distrobird best features

• Distrobird offers excellent value for money.
• Multi-channel shared inbox.
• Provides a unified inbox that helps you bring all your customer communication channels together in one place.
• Allows for easier collaboration with the @mentions feature that allows you to bring in your teammates to resolve an inquiry.
• Offers multiple integrations.
• Has automated CSAT surveys.
• Provides analytics and reporting tools.
• Allows you to triage customer requests into multiple shared inboxes based on issue type, customer profile, or recent activity on your site.
• Automation of tasks to streamline workflow and increase efficiency.
• Enables businesses to streamline customer or prospect engagements for enhanced productivity.
• Provides a customer-centric inbox for organized and effective communication.

Distrobird pricing

• Free Plan: Free
• Startup: $8/month (shared inbox) or $25/month (sequences and voice)
• Growth: $50/month
• Enterprise: $75/month

2. Trengo

Trengo is a customer engagement and support platform that allows companies to communicate with their customers and their teams. Trengo funnels every single communication channel into one stream, enabling you to respond in seconds and exceed customer expectations.

Trengo best features

• Offers collaboration tools.
• Has extensive integrations.
• Offers a multichannel communication feature.

Trengo limitations

• It has an unstable and expensive pricing plan.
• Unreliable and slow customer support.
• It lacks a conversation history with customers which can pose a problem for sales agents.

Trengo pricing

• Essential plan: €99/month
• Boost plan: €149/month
• Pro plan: €249/month

3. TeamSupport

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make customer support agents’s lives easier.

TeamSupport best features

• It is easy to use.
• Customer service is great and responsive.
• It offers reporting features.

TeamSupport limitations

• A review from Capterra says that UI can be sluggish and unresponsive.
• Long tickets can be difficult to navigate.

TeamSupport pricing

• Chat support: $29/agent/month
• Essential support: $35/agent/month
• Professional support: $49/agent/month
• Enterprise support: Contact sales team

4. ZohoDesk

Zoho is an online customer service platform that allows customer support agents to track, manage, and solve support tickets on the move. It also offers a strong set of features such as a shared inbox, chat, and phone integration. It integrates with a fair range of third-party apps, including project management, and social media platforms, making it easy for teams to streamline their workflow and deliver excellent customer service.

Zoho best features

• It has automation tools that help with repetitive tasks.
• It offers a multi-channel communication tool.
• It offers analytics and reporting tools.

Zoho limitations

• The free plan has limited features
• Application is sometimes slow

Zoho pricing

• Free plan
• Standard plan: $14/month/user
• Professional plan: $23/month/user
• Enterprise plan: $40/month/user
• Ultimate plan: $52/month/user

5. Help Scout

Help Scout is often described as one of the most user-friendly customer service platforms. It is an alternative to Front that assists teams in streamlining customer communication and enables them to collaborate seamlessly on customer inquiries and queries.

Help Scout best features

• It integrates with 90+ apps.
• Its inbox, chat, and knowledge base come standard.
• It provides a comprehensive reporting feature that gives you insights into team performance.

Help Scout limitations

• There is no option to organize tickets into folders.
• Every mailbox is independent, so bringing conversations together can get complicated.
• There is only one knowledge base template/design available.
• Its integration with Messenger is only available for their Pro and Plus plans.

Help Scout pricing

• Standard: $20/user/month
• Plus: $40/user/month
• Pro: $65/user/month

Final Thought

Selecting the right customer support platform is essential for achieving business success, particularly in an era where customer expectations are continually rising. While many organizations turn to established platforms like Salesforce Service Cloud, it's vital to recognize that several alternatives offer unique features tailored to diverse business needs. For instance, some platforms excel in providing cost-effective solutions, making them ideal for small to medium-sized businesses looking to maximize their budget.

User-friendly interfaces can significantly enhance your team's efficiency, enabling customer service representatives to navigate systems with ease and provide quicker responses. Furthermore, advanced automation capabilities allow businesses to streamline workflows, reducing the manual workload and ensuring timely communication with customers.

Integration capabilities are another crucial feature to consider. Platforms that seamlessly connect with your existing tools—such as CRM systems, email marketing software, and analytics tools—can help create a cohesive ecosystem that enhances productivity. Customizable reporting and analytics features also play a pivotal role in understanding customer interactions, enabling businesses to make data-driven decisions that improve service quality.

As you explore alternatives to Salesforce Service Cloud, it's essential to assess your business size, industry requirements, and specific customer service objectives. By doing so, you can identify a solution that not only meets your immediate needs but also supports your long-term growth and success in delivering exceptional customer service.